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Paul

Unable to Access “Users”

When the plugin is activated we are now unable to accesss ‘users’ from the dashboard – access is fine when the plugin is deactivated? All other areas/columns operate fine.
We have deactivated the plugin on several occassions with no impact and also deleted and re-installed – any ideas as to what may be causing the isuue?

3 weeks, 1 day ago
Stefan van den Dungen Gronovius
Developer

Thanks for your feedback.
Can you specify what you mean can’t access?
Do you see an error or a white screen? Or maybe a message that you don’t have access to page?
When you have a white screen and the page does not load, I suspect that is a fatal error on your page. You should be able to see the error in your log files. Feel free to send it to me.

You could also try to access the settings page through the menu on the left and try to remove a few columns from the user page and find out if a specific column is causing the issue. You could even try to create a new column set with the default columns and start adding the columns you need.

3 weeks, 1 day ago
Paul

Ok – By cannot access we mean that every time we attempt to open the users page: /wp-admin/users.php we recieve a time out 524 error.

The page is absolutey fine and this issue only occurs when the plugin is activated – all other aspects of the plugin operate fine; orders, products etc it is solely with the ‘users’ area that there is a problem.

I’ll play around with the ‘user’ page and remove/rebuild as suggested however this used to operate fine so I am presuming there is a conflict here somewhere?

3 weeks, 1 day ago
Stefan van den Dungen Gronovius
Developer

With our plugin activated, there are probably other columns on the table than the default columns in WordPress. I suspect that you applied sorting on a column that might be heavy on performance. Could you try to click on the ‘Reset’ button in the ‘Sorting Preferences’ section on our settings page (settings tab). After that, can you check if the user tables now load correctly? If not, can you try to remove columns one by one on the users page and find out which column causes the timeout? Can you let me know If you found the column that is responsible for the timeout?

3 weeks, 1 day ago
Paul

It’s the woocommerce columns/fields that appear to be causing the issue?

2 weeks, 3 days ago
Stefan van den Dungen Gronovius
Developer

Is it correct that you have a big show with lots of orders?
Especially columns with aggregate data like Number of ORder, First Order etc can be heavy on performance when you have a large dataset and show many records per page on the table. Switching to the new WooCommerce HPOS functionality might help because a lot of the data is now stored more efficiently in WooCommerce HPOS, but those columns are still heavy on performance.

2 weeks, 1 day ago

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