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No "Filter" button on Users

Hi,

Admin Column is working fine for a couple of objects but for users, we can not (or can no longer) see the “filter” button, hence, we cannot filter.

Adrien

6 years, 8 months ago
Stefan van den Dungen Gronovius
Developer

Hi Adrien,

The button is only available when there are filter drop-downs available.
Do you have active filter on the overview and do you see the drop-downs?
Otherwise, are you on a multisite WordPress environment?
But filter button on the network users overview page is added by Javascript.
If there is a JS error on that page, it may prevent our button to be added to the overview.

6 years, 8 months ago
admin.it

Hi Stephan,

– Yes, there are 10+ filter drop-downs on that page
– Yes, I can see the drop-down, I can on and off filters (without filtering effect)
– No, we are not on multiple WP environment
– No, I am not aware of any JS error on that page, I can’t see one.

Hope that helps.

Let me know if you want an access to have a look.

Thx,
Adrien

6 years, 8 months ago
Stefan van den Dungen Gronovius
Developer

Hi Adrien,

Yes please, access to your environment would indeed help to analyze the problem.
Can you send me the information at support@admincolumns.com?
You could first try to update our plugin to the latest version. We just released 4.2.4.

6 years, 8 months ago
admin.it

Hi Stephan,

Seems latest version has fixed the issue. Thank You.

Adrien

6 years, 8 months ago
Stefan van den Dungen Gronovius
Developer

Hi Adrien,

That’s great to hear.
I will close this topic.

6 years, 8 months ago

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