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aptharsia

media library error

I disabled all plugins, narrowed it down to Admin Column Pro. I”m on the current version of WordPress and the plugin. My license is valid/within date.

I go to my media library (from the media menu in admin) and it either doesn’t load/white page or I get this message:

The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

No email is sent. I don’t use any custom columns in my media library. I don’t know when this started, within the last week or two.

1 year ago
Stefan
Developer

We’re sorry to hear you experience this issue with our plugin.
And email should have sent to the email address that is set on the settings page of WordPress.
Can you find the email that WordPress sent and sent me the error?
Please send it to support@admincolumns.com
We do need the error in order to find out what’s going wrong.

1 year ago
aptharsia

No email was sent. Yes, the email address in settings is good but nope, no email when it happens.

1 year ago
Stefan
Developer

We really need more information in order to help you further.
You could enable WP_DEBUG to get more information when you update the plugin so that you at least can find an error on your screen.

1 year ago
aptharsia

It doesn’t show anything, it’s just a blank page or shows the error, no debug information or even the WordPress admin bar.

1 year ago
aptharsia

Yes, enabled but absolutely nothing is shown except either a completely blank page or just the error message on a gray screen. I’ve looked at the error log as well and nothing in regards to media is showing in the error log.

1 year ago
Stefan
Developer

Do you have a staging/test environment where you can do some further debugging?
Maybe you have disabled PHP errors on your sites admin panel.
I can only help you if know exactly what error you see on your website.
But I can’t do the error debugging for you.

12 months ago
aptharsia

No but I’m not sure how I can debug if the page won’t load. I’ve checked my error log and nothing appears.

Is there a way to completely disable it loading from the media screen in the admin/backend?

11 months, 1 week ago
Stefan
Developer

It’s possible to disable Admin Columns for post types, but not for the media overview page.
You can do it temporarily by removing or commenting the line

$list_screens[] = new ListScreen\Media();

in /admin-columns-pro/classes/ListScreens.php

and in /admin-columns-pro/admin-columns/classes/AdminColumns.php

11 months ago
aptharsia

Doing that stopped the problem. Thank you!

10 months, 4 weeks ago
ben20

I’m getting this exact same problem. I’ve disable Admin Column Pro, the Media Library works.

With Debug enabled, I’m not getting any PHP errors. However the console is showing the following JS errors.

Uncaught SyntaxError: missing ) after argument list
upload.php:66:55

Uncaught SyntaxError: missing : after property id
upload.php:2234:692

Uncaught TypeError: can't access property "msie", $.browser is undefined
    jQuery 2
    init /content/plugins/admin-columns-pro/admin-columns/assets/js/table.js:1
    t /content/plugins/admin-columns-pro/admin-columns/assets/js/table.js:1
    <anonymous> /content/plugins/admin-columns-pro/admin-columns/assets/js/table.js:1
    jQuery 8
1 week, 4 days ago
ben20

I should also add this temporary fix had no effect:

`$list_screens[] = new ListScreen\Media();

1 week, 4 days ago
Stefan
Developer

Which version of Admin Columns are you using?
I can’t find the string ‘msie’ in the mentioned file. There are some references in our pro core, but that should not be related to jQuery.
Can I have access to your (test) environment so I can try it out?
Please send any information to support@admincolumns.com

1 week, 4 days ago
ben20

Thanks for your reply Stefan.

I’m using the latest version – although I downgraded to the previous version, which made no difference.

The problem doesn’t occur in my dev environment which should be identical to the production env. Obviously something is amiss.

I’ll send you an email.

1 week, 3 days ago

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