Plugin not working anymore since I updated to the paid version
The plugin first was working perfectly.
Then I updated to the paid version, and since then:
As a result, I cannot make any changes to the plugin. It seems that this has something to do with the Javascript.
Please help
Many thanks,
Martin
Hi Martin,
Will it be ok if I have a look on your environment?
Can you send me a login to support@admincolumns.com or send me a screenshot of the JS error if there is one?
Hi Stefan,
Many thanks for your quick reply!
The website runs on a local server only on my computer, so logging in unfortunately is not possible.
I tested it on two browsers (Chrome and Safari), the same problem for both. Everything is working, it’s just in the admin section the dropdown, selecting the post types to edit and the “update” button, which both do not react. When I hover over the “update” button it recognizes the button and shows “javascript:;” on the bottom left, but when I click nothing happens.
I am working with custom post types / pods framework, however that worked perfectly with the free version.
Hi Martin,
When you look at the Chrome console when clicking a button. Do you get a Javascript error? The ‘javascript:;’ in the link is intended so that should not be the problem. If nothing is happing I expect that there is a Javascript error. Without any clue on what it is going on, I cannot help you unfortunately. Maybe you can try to disable some other plugins to see if the problem is caused by a conflict with another plugin. Or you can send me an export of your Pods field so I can try to reproduce the issue on my local environment.
Many thanks for your reply!
in the console I get the following errors :
“Uncaught TypeError: Cannot read property ‘multi’ of undefined
at HTMLSelectElement.<anonymous> (select2.js?ver=2.2:3371)
at Function.each (load-scripts.php?c=1&load[]=jquery-core,jquery-
….”
“load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check,jquery…:246 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
at HTMLDocument.<anonymous> (load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check,jquery…:246)
at HTMLDocument.dispa
…”
“load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check,jquery…:246 Uncaught TypeError: Cannot read property ‘hasClass’ of undefined
at HTMLDocument.<anonymous> (load-scripts.php?c=1&load[]=hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check,jquery…:246)
at HTMLDocument.disp
….”
There are three more similar ones.
As a background information, the original free plugin has been moved into a subfolder of the paid version, and it is deactivated. If I try to activate it doesn’t work, probably because it is in the subfolder. I guess that is meant to be that way, just to make sure that there is no cause for the error there.
I deactivated the other plugins that I use which do any changes to the admin area, but it didn’t make any difference.
Hi Martin,
Thanks for the information. Based on the errors I believe I know the cause of the problem. We make use of the latest version of Select2 for our admin interface. I still believe that there is another plugin that also uses the (old) version of Select2 on the admin interface. Can you find out which plugin this is? This is a known issue and if we know which plugin causes the conflict, I can send you a snippet to disable the plugin on our admin pages.
Martin,
Do you still need a fix for this? If yes, did you already found out which plugin causes the conflict with select2 in our plugin by looking to your browsers console?